Crystal Glass Camrose – Auto Glass Repair

Had George and his guys come over to my tint shop to R&R this very old cars back window so i could tint it properly. When the glass was reinstalled the trims fit much better than they did before! It was cool to witness some masters of their craft in action installing this old window – there was a century of experience working on this glass. The owner of the car was VERY pleased with how the trims fit tight when she picked it up. She fell in love with her cars new look allover again! Thank you guys ill see how many more classics we can work together in the future!

Took a rock to the front glass of my Honda Accord a few weeks ago, almost pierced right through. I was looking for someone relatively close to me (im 1hr east of camrose).

Crystal Glass was the first place I called and was greeted by Terry, who was super friendly and nice. Explained my situation, she asked to put me on hold to check into it, came back a few minutes later explaining she’d have to order the glass and will take a few days – no problem, so I booked in for Saturday (Oct5). I arrived and left my car in their hands.

Terry calls me back not long after, maybe within 30-45 mins or so, explaining the wrong glass had been ordered/sent. Obviously the wrong glass won’t work, which of course left me frustrated after driving an hour and now knowing I had to come back and do this another day.

This is where I chose to stay with them instead of being mad and going somewhere else.
When my partner and I got back to their location after being told the bad news we were greeted with a lot of very genuine empathy about the mixup, they had managed to get me the proper glass which was a lot cheaper than the incorrect piece was, so I saved about $150 there alone, but on top gave me an additional discount for all of the inconvenience and mixup.

It’s *this* kind of service that I write reviews for/about. They handled the problem truly and effectively and did more than they had to without even hesitating – that’s what makes me write reviews and keep my loyalty to come back in the future. And because of how they handled this problem, I have decided to get additional glass for windows that need repair in the house.

Thank you guys so much again for your service and ability to work out a problem with great professionalism and empathy.

See you next time!

George – and his team – will go to great lengths to meet your glass needs! After several standard auto windshield replacements and one unique holiday trailer requirement, we will continue to recommend Camrose Crystal Glass to anyone looking for quality glass work. It is refreshing to have friendliness and good communication thrown in at no extra cost!

Awesome service! Incredibly easy from start to finish. I made a booking request online. The next morning I received an email with several time options and windshield options/quotes. My windshield was replaced and cleaned, the truck was vacuumed, and at the end the keys were placed into my hand with a smile. Everyone was very happy and polite. Great business! Highly recommend!!