Privacy Policy
1. Introduction
Crystal Glass Canada Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email address, phone number
- Service Information: details submitted through quote requests, bookings, or inquiries
- Communication Data: information you provide when contacting us by phone, email, or forms
- Marketing Preferences: subscription preferences for newsletters or promotions
- Technical Data: IP address, browser type, device information, and website usage data
3. How We Collect Information
We collect information when you:
- Submit a contact form or request a quote
- Book services or request appointments
- Contact us by phone, email, or through the website
- Subscribe to marketing communications
- Interact with our website through cookies and tracking technologies
4. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes or services
- Schedule and manage appointments
- Communicate with you about your requests
- Send marketing communications (with your consent)
- Improve our website, services, and user experience
- Comply with legal obligations
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website traffic.
This may include:
- Google Analytics (to understand website usage)
- Google Ads (for advertising and remarketing)
- Facebook/Meta Pixel (to measure ad performance and deliver targeted ads)
These tools may collect information such as your IP address, browsing behavior, and interactions with our website.
You can control or disable cookies through your browser settings. Some features of the site may not function properly without cookies.
6. Advertising & Remarketing
We may use third-party advertising services (such as Google Ads and Meta) to show you ads on other websites.
These services may use cookies or tracking pixels to display ads based on your previous visits to our website.
You can adjust your personalized advertising settings by visiting:
7. Consent
By using our website or providing your information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
8. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers (e.g., website hosting, analytics, marketing tools)
- Advertising partners (as described above)
- Legal authorities, if required by law
Some service providers may store or process data outside of Canada.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
11. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent (where applicable)
To make a request, contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised effective date. Where appropriate, we may provide additional notice of significant changes.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Crystal Glass Canada Ltd.
Email: chip@crystalglass.ca
Phone: 780-436-8780
Address: 6424 Gateway Blvd NW, Edmonton, AB, T6H 2H9